Source: Peatix

AICX Frontier 2026 
Redefining customer touchpoints in the age of AI agents: their "implementation" and "value."
In customer interaction areas, automation and sophistication through AI are rapidly advancing, becoming a crucial theme that will influence a company's competitiveness.
This event will bring together six companies at the forefront of AI utilization in the call center/CX domain to engage in in-depth discussions on the realities of implementation and operation, successes and failures, and business impact.
Instead of focusing on theory, delve into "practical knowledge gained on the ground" and grasp hints that will lead to your next actions.
(Free, offline event, social gathering included)

【Summary】
Event Name: AICX Frontier 2026
~Social implementation of AI agents and redefining the value of customer touchpoints~

Date and Time: Tuesday, May 19, 2026, 2:00 PM
Event format: Offline event
Venue: SHIBUYA SCRAMBLE SQUARE 21F (2-24-12 Shibuya, Shibuya-ku, Tokyo)
Organizers: AICX Association, AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., Mobilus Inc./vottia Inc.

[What you will gain from this event]
Real-world success stories and challenges of AI agent implementation and operation
- Evolution of call centers from "cost centers" to "value creation hubs"
Specific approaches to utilize VoC (Voice of the Customer) in business management.
- Redesigning the CX strategy and updating the performance metrics
Practical knowledge for developing organizations and personnel to promote the use of AI

This is not just a trend analysis; it's a day where you can take away practical, implementation-level insights.

【timetable】

[About participation]

Please purchase your tickets through Peatix.
*Registration may close once the maximum number of participants is reached. Please apply as soon as possible.

[Other notes]
• Program content is subject to change.
Due to anticipated congestion at the reception area on the day of the event, please allow ample time for your arrival.

[Handling of personal information]
The personal information you provide when registering for this event (name, email address, affiliated company, etc.) will be collected by the AICX Association and used within the scope of the following purposes.

- Event management (participant management, various communications, sending materials, etc.)
This event is made possible through the sponsorship of multiple companies. However, the personal information you provide will be centrally managed by the AICX Association and will not be shared with any third parties, including the sponsoring companies.

Please note that we will not provide your personal information to third parties without your consent, except as required by law.
The AICX Association will properly manage the personal information it acquires and will strive to prevent leakage, loss, or damage.

Please review the above information, and if you agree, please apply.

【privacy policy】
For information on how we handle personal information, please refer to the link below.
https://aicx.jp/corporate/privacy

【Contact Us】
AICX Frontier 2026 Organizing Committee
support@aicx.jp

Venue